Your privacy is important to us. To best serve your shopping needs, we endeavour to provide products, services, and offers of value to you. Brain Gym Books has procedures in place to ensure that your personal information is handled in a safe, secure, and responsible manner.
A. What information does Brain Gym Books gather?
Brain Gym Books collects information you provide to us to serve your needs. For example, if you place an order, or simply register on our site, you will provide to us your name, address, email address, phone number and credit card information. Of course, if you are placing an order, you will need to know the product(s) you wish to purchase. Brain Gym Books also collects information you voluntarily submit when participating in one of our various services, promotions, trainings or surveys. From your transactions and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
B. How Does Brain Gym Books use the Information Collected?
Brain Gym Books uses the information collected as follows:
to complete your purchase transactions and provide the services you request;
to contact you about the status of your orders;
to improve our merchandise selections, customer service, and overall customer shopping experience.
C. How Does Brain Gym Safeguard the Information Collected?
Brain Gym Books ensures protection against unauthorized disclosures of information by limiting access to employees only.
D. Is My Online Transaction Secure?
Yes. It is very secure. your personal information, including your name, address, and credit card number is encrypted when transmitting over the Internet using Secure Socket Layer (SSL) security software. Please note that normal email is not encrypted and is not a secure means for transmitting credit card information or any personal information you wish to keep private and secure.
E. What Credit/Debit Cards do we accept?
We accept Mastercard, Visa, and Switch/Maestro. When we receive a credit card order, we follow a set of procedures, which involve obtaining “authorization” from the credit card authorization centre. This involves giving them the credit card number, expiry date, total amount and other information requested by them. We will then receive authorisation. Common reasons for declining your credit card are: insufficient funds, incorrect expiry date, or non-matching name and address or even something as simple as a broken link to your bank’s computer system. Should this occur we recommend that you check with your credit card issuing authority regarding the exact reason for the refusal. If this cannot be resolved, you will be requested to provide alternative card details.
G. Who Do I Contact if I Have Additional Questions or Concerns about this Policy?
If you have any questions or concerns about this policy, please contact us. You may also place your order by telephone by calling our order line at +44 (0)20 8202 1732
NOTE: This policy may be modified from time to time.